264: Toddler Fight Club
Adam Robinson planned to teach high school history until a friend pulled him into recruiting during the Y2K frenzy, and a later stint installing software in hotels showed him firsthand how staff turnover was hurting properties. That insight led him to found Hireology, where he has spent two decades helping hospitality employers find and keep frontline workers. Susan and Adam talk about shrinking labor pools, AI-powered pipelines, and recruiting as a profit center.
What You'll Learn
- How curling fax paper led Adam into hospitality
- Why hotel turnover is a solvable problem
- Why last year's high school class is the biggest we'll ever see
- How the talent pond is about to shrink by half
- Why half of all job applicants never get opened
- How AI turned job seekers into resume cannons
- Why 80% of candidates pick the robot interviewer
- What you'll learn by applying to your own hotel on your phone
- When half of all hospitality turnover happens
- What agent vs. agent combat means for hiring
- What senior living knows about hiring that hotels don't
Key takeaway: With the labor pool shrinking, hotels that move fast, clear bottlenecks with AI, and treat hiring as a revenue driver will win the talent race.
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